Senior Associate Director, Client Experience Strategy & Delivery Partner
Janus HendersonLondon, England, United Kingdom
Posted April 14, 2026
Full Time
About the Company
Janus Henderson is a global investment manager committed to helping clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service.
Job Description
Senior Associate Director, Client Experience Strategy & Delivery Partner position responsible for defining client experience standards and journeys, developing best-in-class client touchpoints, and assessing current state of JHI's client experience.
Requirements
- Change management
- Communicating and building coalitions
- Exercising business judgement
- Results Driven
- Influence
Benefits
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Excellent Health and Wellbeing benefits including corporate membership to ClassPass
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace â the mindfulness app
- All employee events including networking opportunities and social activities
- Lunch allowance for use within our subsidized onsite canteen