Customer Service
JAS WorldwideShanghai, China
Posted April 14, 2021
Full Time
About the Company
JAS was founded in 1978 in Milan, Italy, and its global headquarters is located in Atlanta, Georgia, USA. Over the last four decades, JAS has grown from its regional roots into a global force in logistics covering all modes of transportation, including contract logistics and other sophisticated and digital-driven supply chain solutions. Today, JAS covers more than 100 countries with over 7000 employees globally and continues to expand with its core culture, “People make the difference,” and its strong commitment to a sustainable future.
Job Description
Customer Service is the primary contact for any customer, responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices, ensuring accurate, complete and timely response to internal and external reporting.
Requirements
- 2 years' experience in operations
- Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.)
- Good written and verbal skills
- Detail oriented, able to multitask and meet deadlines
- Self-motivated, able to work in a team and independently
- Cross selling capabilities
- Customer orientated
- Follow-up on pending issues and orders
- Able to effectively solve problems
- Able to establish priorities and multi task
- English advanced