The Ocean Export Supervisor oversees the ocean export department to ensure the movement of freight out of the country, in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and process.
Requirements
- Supervise staff and manage operations for the ocean export department.
- Process files per company standards.
- Review all quoting activities.
- Set-up new accounts and assignments, review SOPs, update account profiles.
- Monitor new account status to ensure quality performance.
- Resolve problems or assign and follow-up with appropriate personnel.
- Support/assist sales department as needed.
- Maximize opportunities to improve customer service.
- Provide support for current and new employee training; develop and mentor staff.
- Motivate team members to achieve company and department goals.
- Maintain 100% compliance with export laws regulations and “JAS standards.
- Manage and develop efficient and effective flow of work to attain optimum efficiency and productivity of department.
- Quoting LCL and FCL.
- Understand country specific requirements.
- Ability to multi-task and problem solve simple and complex issues.
- Excellent communication skills (verbal and written).
- Highly organized, able to prioritize/sense of urgency where appropriate.
- Excellent creative problem solving and analytical skills.
- Excellent judgment and initiative.
- Demonstrated leadership, people and process management skills.
- Both a team builder and team player.
- Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.
- Able to interact positively and effectively with co-workers, subordinates and supervisors.
