Certified Meat Products - Customer Service Representative

Customer Service Representative at Certified Meat Products, ensuring customer needs are met promptly, accurately, and professionally, with strong communication skills and attention to detail.

Requirements

• Answer incoming customer calls, respond to inquiries, and provide accurate information.
• Process customer orders, ensuring all details are correctly entered into the system.
• Coordinate with production to ensure orders are fulfilled accurately and on time.
• Prepare and send invoices; process billing promptly.
• Greet and assist employees with questions or requests.
• Build and maintain strong customer relationships by understanding their needs and preferences.
• Perform data entry and maintain accurate records in Excel, Access, and other systems.
• Use email and other communication tools to update customers and internal teams.
• Support additional office tasks as assigned, demonstrating flexibility and teamwork.
• Maintain customer records using automated systems.
• Provide information on products, prices, and availability.
• Verify delivery schedules meet project deadlines.
• Collaborate with colleagues to share information and resolve issues.

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability Insurance