Team Lead, Field Services
JDIHalifax, Nova Scotia, Canada
Posted November 19, 2025
Full Time
About the Company
J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees.
Job Description
The Team Lead, Field Services will be a collaborative member of the Operations solutions that satisfy business and operations requirements through the implementation of leading best practices in an assigned geographic region.
Requirements
- Prioritizing and assigning work intake and escalations
- Working closely with the business on requirements and deadlines
- Working with the PMO and RMO on project requirements
- Resolution Management
- Change Management
- Coaching your team toward their development goals
- Daily Management
- Execution of defined and specific customer service requests and customer project tasks
- Execution of field site preventative maintenance
- Provide timely service reporting
- Execution of lifecycle activities for end user devices, endpoint network switching and Microsoft server hardware
- Collaborating with Facilities on Site Hardware Lifecycle and Standards
- Growing the JDI IT brand with superior customer service
- Building relationships with our customers and vendors
- Managing regions field support partnerships