Cloud Administrator

As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems.

Requirements

• Monitor system health and respond to alerts and incidents
• Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting
• Lead upgrade efforts for assigned platforms
• Support SSL/Cloudflare operations, including automation and renewal tracking
• Coordinate with internal and external stakeholders for upgrade planning and execution
• Analyze recurring issues and propose process improvements or automation
• Document upgrade procedures and contribute to operational runbooks
• Support legacy systems and ensure smooth transitions
• Collaborate with Cloud Services teams on escalated issues and root cause analysis
• Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance