Customer Success Expert

Jeppesen ForeFlight is seeking a Customer Solution Owner to own the end-to-end value delivery of our Manpower Planning Solution for commercial airline customers, ensuring they achieve maximum strategic impact from the product.

Requirements

• Own the customer value lifecycle by ensuring customers successfully adopt and maximize the capabilities of the Manpower Planning Solution.
• Act as the primary customer-facing product representative, gathering requirements, validating needs, and ensuring alignment between customer objectives and product functionality.
• Provide product expertise and strategic advisory on workforce planning, scenario modeling, and optimization opportunities.
• Identify and resolve complex system or integration issues in partnership with technical teams.

Benefits

• Opportunity to work with a leading provider of innovative aviation software solutions
• Hybrid work arrangement with potential for remote work
• Chance to work with a team that enhances safety, improves operational efficiency, and sharpens decision-making