Customer Success Manager
ParallelDotsUnited States
Posted November 24, 2025
Full Time
About the Company
ParallelDots Inc. is a fast-growing global organization making a real impact by transforming retail with AI innovation.
Job Description
Join ParallelDots Inc. as a Customer Success Manager to drive customer satisfaction, retention, and growth. The role involves managing strategic enterprise accounts, ensuring successful onboarding, adoption, and renewal, and serving as a trusted advisor to clients.
Requirements
- Minimum 5 years of experience in customer success handling European enterprise customers
- Proven track record of managing enterprise customers and driving retention and growth
- Strong analytical mindset with expertise in Excel; SQL knowledge is a plus
- Exceptional communication and stakeholder management skills across executive levels
- Ability to derive insights from data and translate them into actionable recommendations
- MBA or startup leadership experience preferred
