Customer Success Manager

Join ParallelDots Inc. – Transforming Retail with AI Innovation. As a Customer Success Manager, you will drive customer satisfaction, retention, and growth by managing strategic enterprise accounts and ensuring successful onboarding, adoption, and renewal.

Requirements

• Minimum 5 years of experience in customer success handling European enterprise customers
• Proven track record of managing enterprise customers and driving retention and growth
• Strong analytical mindset with expertise in Excel; SQL knowledge is a plus
• Exceptional communication and stakeholder management skills across executive levels
• Ability to derive insights from data and translate them into actionable recommendations
• MBA or startup leadership experience preferred