Customer Success Manager
OptimizelyLondon, England, United Kingdom • United Kingdom
Posted May 26, 2021
Full Time
About the Company
Optimizely is a leading provider of marketing technology solutions, offering a comprehensive platform called Optimizely One. This AI-accelerated operating system integrates content management, experimentation, personalization, and commerce capabilities to streamline the entire marketing lifecycle. With a focus on A/B testing, conversion rate optimization, and digital experience, Optimizely empowers global brands like Salesforce, Zoom, and Toyota to enhance customer engagement and deliver high-quality experiences.
Job Description
Optimizely is a DXP company looking for a Customer Success Manager to focus on maximizing customer satisfaction, retention, and expanding relationships with clients. The role involves engaging with customers throughout their lifecycle, onboarding new solutions, and driving digital marketing strategies. The company values innovation, inclusion, and teamwork.
Requirements
- Implement a ‘white glove’ service for customers.
- Address client churn with senior management.
- Introduce new products to customers.
- Manage customer renewal process and maintain CRM/customer success management tools.
- Proactive reporting on account growth.
