Customer Success Manager
ResponseTekLondon, England, United Kingdom
Posted March 21, 2018
Full Time
About the Company
ResponseTek, founded in 1999, is a leading provider of enterprise customer experience management software solutions. The company specializes in Feedback Management for the Web, Call Center and Retail services, Voice of the Customer Software, and Customer Experience Management Programs. ResponseTek's Listening Platform integrates customer data across the organization to enhance customer satisfaction, serving world market leaders including top telecoms and financial institutions.
Job Description
The Customer Success Manager will manage a portfolio of clients with a focus on account growth, program governance, and continuous improvement. Responsibilities include program oversight, lead client solutions, providing CX Consulting Services, and contributing to sales and marketing initiatives. The role requires proactive problem-solving and analytical skills.
Requirements
- Manage a portfolio of approximately $1.4M on a client utilization rate of 80%
- Develop and lead client programs to ensure successful on-boarding and adherence to program roadmap.
- Act as a CX Consultant, conducting workshops and identifying Best Practice improvements.
