Customer Success Manager
ResponseTekSydney, New South Wales, Australia
Posted March 23, 2018
Full Time
About the Company
ResponseTek, founded in 1999, is a leading provider of enterprise customer experience management software solutions. The company specializes in Feedback Management for the Web, Call Center and Retail services, Voice of the Customer Software, and Customer Experience Management Programs. ResponseTek's Listening Platform integrates customer data across the organization to enhance customer satisfaction, serving world market leaders including top telecoms and financial institutions.
Job Description
This Customer Success Manager role focuses on managing a portfolio of clients, driving growth through upselling, and ensuring programs are effective. Responsibilities include program governance, client operations meetings, and proactive problem-solving. It requires a strong understanding of CX best practices and client engagement.
Requirements
- Manage a portfolio of approximately $1.4M on a client utilization rate of 80%
- Responsible for the growth and upsell of accounts
- Active participation in sales and marketing efforts
- Lead the Solution Enhancement process from sales/procurement through to delivery
- Independently lead quarterly CX Best Practice Workshops
- Bachelors (or equivalent) degree
