Technical Support Specialist

The Technical Support Specialist will be expected to handle technical support requests related to desktop and end user computing, conference room A/V equipment, and software applications. This individual will demonstrate exceptional customer service and communication skills and a passion for supporting our users and working with a wide range of technologies.

Requirements

• Promptly respond to and resolve tier 1 & 2 end user support requests and log activity in the ticketing system.
• Work closely with the IT Technical Lead and provide proper triage of Tier 3+ support tickets prior to escalation.
• Provide white glove support for executives, ensuring their technical needs are met with the highest level of service and professionalism
• Assist in set up and support of A/V equipment and video conferencing software and run all-hands meetings.
• Administer the organization's Microsoft 365 tenant, including Exchange, Teams, SharePoint, OneDrive, and Intune.
• Install, configure, test, maintain, and troubleshoot workstations, peripherals, and networking devices such as firewalls, routers, and switches.
• Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner.
• Provide after-hours on-call support as required.
• Maintain hardware and software inventories and ensure Azure Active Directory, on-premises Active Directory, and Intune are kept up to date.
• Procure IT hardware and software application licenses.
• Monitor and respond to security alerts taking remedial action as necessary.
• Create and maintain technical user guides and IT procedures.

Benefits

• Competitive salary
• Annual discretionary bonus plan
• Incentive or sales bonus plan
• Medical, dental, vision insurance
• Retirement savings programs