Manager Lounge Product Experience

The Manager, Lounge Product Experience serves as JetBlue’s product experience and program lead for the Company’s premium lounge portfolio.

Requirements

• Lead lounge product programs and associated workstreams
• Support the development, launch, and ongoing enhancement of JetBlue’s lounge portfolio
• Define, document, and maintain lounge product standards, experience guidelines, and playbooks
• Monitor lounge performance using customer and crewmember feedback, operational metrics, and financial indicators
• Identify, prioritize, and lead continuous improvement initiatives across lounge products
• Support onboarding of new lounge business partners
• Collaborate cross-functionally with Loyalty, Design, Airport Operations, Marketing, Brand, Finance, Sourcing, and other relevant stakeholders
• Support Operational Expenditure (OPEX) and Capital Expenditure (CAPEX) planning and expense management for lounge product programs
• Act as the lounge product experience subject matter expert for Request for Proposals (RFPs)
• Build and maintain scalable systems, calendars, and operating routines to improve communication, visibility, and consistency across lounge product programs
• Create and manage high-level dashboards that enable leadership to quickly assess lounge product performance, risks, and opportunities
• Own product audit cadence, corrective actions, survey response reviews, and audit program maintenance
• Represent the Lounge Product Experience team in cross-functional forums
• Support the development and engagement of crewmembers and business partner teams
• Provide leadership, guidance, and development to crewmembers
• Other duties as assigned

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Free space available travel on JetBlue
• Healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance