The Manager, Lounge Product Experience serves as JetBlue’s product experience and program lead for the Company’s premium lounge portfolio.
Requirements
- Lead lounge product programs and associated workstreams
- Support the development, launch, and ongoing enhancement of JetBlue’s lounge portfolio
- Define, document, and maintain lounge product standards, experience guidelines, and playbooks
- Monitor lounge performance using customer and crewmember feedback, operational metrics, and financial indicators
- Identify, prioritize, and lead continuous improvement initiatives across lounge products
- Support onboarding of new lounge business partners
- Collaborate cross-functionally with Loyalty, Design, Airport Operations, Marketing, Brand, Finance, Sourcing, and other relevant stakeholders
- Support Operational Expenditure (OPEX) and Capital Expenditure (CAPEX) planning and expense management for lounge product programs
- Act as the lounge product experience subject matter expert for Request for Proposals (RFPs)
- Build and maintain scalable systems, calendars, and operating routines to improve communication, visibility, and consistency across lounge product programs
- Create and manage high-level dashboards that enable leadership to quickly assess lounge product performance, risks, and opportunities
- Own product audit cadence, corrective actions, survey response reviews, and audit program maintenance
- Represent the Lounge Product Experience team in cross-functional forums
- Support the development and engagement of crewmembers and business partner teams
- Provide leadership, guidance, and development to crewmembers
- Other duties as assigned
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Free space available travel on JetBlue
- Healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance