IT Operations - Support technician

We are looking for a hands-on and people-oriented IT Support professional to join our IT department at Luxembourg Airport.

Requirements

• First point of contact for users
• Address and resolve support tickets efficiently and effectively
• Qualify unresolved issues and act as a liaison with IT service providers and other departments
• Hardware setup (laptops, phones...)
• Manage onboarding processes, including hardware and software setup
• Manage and maintain the IT assets inventory and restocking
• Provide dedicated support to pilots and remote employees, including those at different sites
• Operational management of our corporate applications
• Maintain a knowledge base of technical documentation and support procedures
• Train users on new technologies and IT policies
• Follow ITIL standards
• Collaborate with other IT team members to improve service quality

Benefits

• Meal vouchers
• Private health insurance
• Parking spot