Director - Franchise Operations

The Director of Franchise Operations is responsible for driving operational readiness, strengthening franchisee performance, and ensuring that new initiatives land successfully at the studio level. The Director operates the Dallas Regional Training and Support Center (RTSC) as a performance hub, aligning training programs, field services, and launch execution into one regional operating system with clear owners, SLAs, KPIs, and escalation paths.

Requirements

• 8–12+ years of experience in multi-unit, franchise, or field operations leadership
• Direct experience owning regional performance outcomes across distributed locations
• Proven ability to implement standardized operating systems across multiple operators
• Comfortable enforcing standards and making hard stop/go decisions tied to objective KPIs
• Demonstrated success in turning underperformance into measurable operational improvement
• Strong scorecard operator, experienced in running KPIs, dashboards, and structured operating reviews

Benefits

• Competitive compensation
• Performance-based incentives
• Growth opportunities
• 75% contribution to a comprehensive individual health plan
• Dental, vision, life, and pet insurance options
• Up to 4% match to 401(k) plan
• Flexible fitness & wellness membership
• Paid time off and company holidays