Facilities Manager

As a Facilities Manager at JLL, you will be responsible for managing all aspects of facilities service, reporting to the Senior Facilities Manager or Regional FM, and serving as the person responsible for service delivery at specified locations. This role involves overseeing implementation of all approved initiatives and programs, managing and coordinating efforts of FM team, and representing Jones Lang LaSalle in local and regional business and real estate community to promote JLL's reputation and capabilities.

Requirements

• Ideally 6 years + experience in Facilities Management role within large commercial organization with experience owning facilities contracts and supplier/contractor management
• Fluency in local language and English essential with excellent verbal & written communication skills for effective client relationship management and stakeholder engagement
• Customer focused attitude with assertive approach, cultural awareness, sensitivity for comprehensive client satisfaction and operational effectiveness
• Decision making/complex problem solving skills including proactive information gathering, fact consideration, and ability to operate with limited guidance for operational excellence
• Strong communication skills, leadership, teamwork, analysis, judgment, customer focus with planning and organizing abilities for comprehensive team management
• Spreadsheets and word processing proficiency with high level of IT literacy for comprehensive administrative and operational support capabilities
• Understanding of contractual KPIs and SLAs with experience in service delivery measurement and client satisfaction management for facilities operations excellence