Account Manager

The Account Manager position improves customer retention by ensuring brokers and lenders are satisfied with the loan process from submission to final disposition.

Requirements

• Minimum of 2 years of relevant experience in mortgage processing and Account Management.
• Possess an Undergraduate Degree or equivalent professional experience.
• Outstanding oral and written communication abilities, particularly in conveying business concepts and demonstrating business value.
• Experience with Encompass is a bonus, along with proficiency in MS Word and MS Excel.
• Solid understanding of industry guidelines and policies.
• Adept with technological solutions, including but not limited to LOS, Pricing Engines, and Underwriting Engines.
• Exceptional phone etiquette; capable of delivering messages clearly and fostering quick rapport.
• Innovative problem-solver and decision-maker, with a strong track record of thinking creatively to find the best solutions for all parties involved.
• Detail-oriented, highly responsive, and driven with a robust sense of initiative.
• Skilled at juggling multiple priorities and tasks while maintaining composure under pressure.
• Ability to forge and nurture effective business relationships, both internally and externally.
• Strong problem-solving and conflict resolution skills; a genuine passion for client service is essential.
• Well-organized and accountable for achieving results.
• Resourceful and reliable.

Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision)
• Life Insurance Options (Basic, Voluntary & Accidental Death & Dismemberment)
• Generous Paid Time Off (Including Vacation & Holidays)
• Robust Retirement Savings Plan (401k)
• Support for Short Term & Long Term Disability
• Family Leave Benefits
• Access to Wellness Resources