German Customer Service Representative

Role Overview

As a customer service representative, you will work by email and phone to process bookings, responding to requests and complaints. You will be the first point of contact and must enjoy talking to people, with a good understanding of customer frustrations.

What You Will Do

Process bookings, respond to requests and complaints via email and phone, and provide excellent customer service.

Why It Might Be a Fit

We are looking for people who are empathetic, patient, and have strong communication skills, with a good level of German and English proficiency.

Requirements

• Fluent German and English skills (in word and writing - mandatory)
• Empathetic, critical thinker and creative
• Excellent communication skills
• Analytical thinking and organization
• Strong customer orientation
• Flexible and committed

Benefits

• RBM (likely salary or benefits package)
• Food allowance
• Partial performance bonus