German-speaking Customer Service Representative

Role Overview

We are looking for a German-speaking Customer Service Representative for our new location in Lisbon. In this role, you are responsible for smooth communication between customers and employees, support with onboarding, and ensure service quality.

What You Will Do

Handle incoming and outgoing calls and emails, coordinate with employees, support customers during onboarding, handle and solve problems, manage customer feedback, and ensure customer payment information is up-to-date.

Why It Might Be a Fit

You will have career opportunities in a growing European company, a multicultural team, flexible work, paid training, private health insurance, and opportunities to participate in internal projects and further development.

Requirements

• Native-level German speaker
• Very good English skills (C1)
• 1-2 years of experience in customer service or call center
• Zendesk experience is a plus
• Excellent communication skills and professional telephone etiquette
• Ambitious, engaged, and focus on personal development

Benefits

• Unlimited contract
• Career opportunities
• Multicultural team
• Flexible work
• Paid training
• Private health insurance
• Opportunities to participate in internal projects and further development