Analista de Customer Success

Role Overview

This role is focused on ensuring customers achieve maximum value throughout their journey with a leading digital signature platform. You will act as a trusted advisor for assigned accounts, helping clients succeed in their use of the solution while proactively identifying risks, opportunities, and expansion potential.

What You Will Do

Manage and strengthen customer relationships across assigned accounts, ensuring successful adoption, engagement, and long-term value realization. Monitor customer health metrics, engagement levels, and satisfaction, proposing corrective actions when needed.

Why It Might Be a Fit

You will play a key role in monitoring client health metrics, improving retention, and supporting strategic accounts with tailored success plans. This is an opportunity to contribute directly to customer satisfaction and business growth in a culture built on trust, autonomy, and continuous improvement.

Requirements

• Experience in customer-facing roles, particularly in managing corporate or strategic accounts
• Strong analytical and communication skills
• Higher education completed or in progress in Business Administration or related fields
• Experience in customer service, account management, or Customer Success roles, preferably with corporate clients
• Strong analytical and strategic thinking skills, with the ability to manage performance metrics
• Proficiency in presentation and analysis tools such as PowerPoint, Google Slides, Excel, and Google Sheets

Benefits

• 100% remote work model
• Competitive benefits package including meal and food allowance
• Home office support allowance
• Health, dental, and wellness benefits
• Childcare assistance and family support benefits
• Education and learning support programs, including courses and language discounts
• Gym membership access via wellness platforms
• Birthday day off and additional wellbeing perks
• Culture of autonomy, trust, feedback, and continuous learning