Front of House
Jobs in FitnessLondon, England, United Kingdom • London, England, United Kingdom • London, England, United Kingdom • London, England, United Kingdom
Posted December 27, 2024
24000 - 28000 GBP year
Full Time
About the Company
We do more than just recruit. Hiring without a strategy is a quick fix. Strategy without the right hires is just a vision. We dive deep into your company’s culture, needs, and goals to build a hiring strategy that drives long-term success, setting a solid foundation for growth and sustainability. Our tailored recruitment strategies attract top talent who are not only skilled but also aligned with your company’s values. We craft a compelling recruitment message that speaks to candidates’ motivations, while prioritising diversity, inclusivity, and equity, ensuring your team reflects the community you serve. As consultants with extensive operational experience, we offer tailored solutions to drive profitability, whether by supporting new gym launches, implementing turnaround strategies, or instilling best operational practices. Whether you're advancing your career, looking for key talent to drive your business or transforming your business, Jobs In. Fitness is your partner for success in the fitness industry. Follow us on our Instagram @jobsin.fitness for all updates and the latest opportunities.
Job Description
We are hiring Front of House for two of our clients, who have several sites across London, focussing in on all the elements of health and fitness - from boutique fitness to a recovery and wellbeing clinic. £12-14/hour, Part time - hours to suit the candidate, Weekend shifts available.
Requirements
- Provide exceptional customer service, addressing inquiries, resolving issues, and promoting overall client satisfaction.
- Manage and close all in-bound communications (from DM's, to technical support, to explaining studio policies and answering basic business queries).
- Liaise with the wider team to efficiently solve guest queries (from lost property to supporting PT) and sharing requests outside the GE realm to the relevant internal team.
- Actively engage with the marketing team to know first-hand their products and services, including any timely campaigns and events to give relevant advice to guests.
- Monitor and efficiently respond to feedback, both in-studio and online (currently MBO, Facebook, Instagram, Google).
- Support on the cleanliness of the studio and promote a place clients want to return to.
Benefits
- Flexible working hours
- Weekend shifts available
