Operations Manager - Intercontinental Hotels (Relocate to East Africa)
Jobskey ConsultancyMumbai, Maharashtra, India
Posted January 5, 2026
Full Time
About the Company
Jobskey Consultancy is a leading staffing and consulting firm that specializes in IT, automotive, construction, and energy sectors, offering both staff augmentation and executive search services. The company matches high‑quality talent to clients’ needs with a focus on variability, retention, and cost‑effective hiring, enabling businesses to close skills gaps quickly and boost productivity. Jobskey’s distinctive value lies in its deep industry expertise, proven track record of transforming client performance, and a culture that rewards innovation, teamwork, and ethical excellence. By combining internal resources with external consulting and project outsourcing, the firm delivers tailored solutions that help clients become high‑performance organizations.
Job Description
Our client, a leading hospitality group, is seeking an experienced Operations Manager to oversee daily hotel operations and ensure smooth management of all hotel departments.
Requirements
- Oversee daily hotel operations, ensuring smooth coordination between departments
- Monitor performance standards across all departments and ensure the highest level of guest satisfaction
- Manage the recruitment, training, and performance of staff to meet the hotel's service standards
- Collaborate with department heads to optimize processes, improve service delivery, and ensure adherence to budgets
- Develop and implement operational strategies to drive financial performance, guest engagement, and team productivity
- Handle guest complaints and issues efficiently, providing solutions that ensure guest satisfaction and loyalty
- Ensure compliance with local regulations, health, safety, and security protocols
- Assist in the development and execution of marketing and promotional initiatives