Hotel Leisure Assistant, Food Service

To work as part of the hotel team to deliver and maintain a first-rate guest experience through the focus on the delivery of market leading customer service.

Requirements

• Shares knowledge and expertise with colleagues to develop department and hotel performance.
• Demonstrates flexibility to support across other areas of the hotel and departments when required.
• To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
• To meet all legislative requirements for your home department and other areas of the hotel that you may work across.
• Deliver agreed key performance measures for your department.
• To resolve customer queries or complaints at the first point of contact.
• Where applicable, achieve sales targets by actively promoting the hotel offer and upselling where possible.
• Offer advice and recommendations based on guest requirements.
• Carry out stock control processes to manage wastage and minimise loss.
• Identify and communicate opportunities for continuous improvement and greater efficiency.
• Good IT skills.
• Good communication skills.
• Attention to detail.
• Good organisational skills and ability to multitask
• Experience with basic food preparation
• Experience working in a Restaurant or Bar or willingness to learn
• Experience working in a Housekeeping/cleaning role or willingness to learn

Benefits

• Paid time off
• Enhanced hours premium
• Night premium