Customer Service Agent

Customer Service Agent will work directly with customers through multiple channels, providing support and solutions to enhance customer experience and maximize web sale opportunity.

Requirements

• 3+ years customer service or call center experience
• Experience with e-commerce or start up environment strongly preferred
• Experience with fashion brand or luxury retail
• Exceptional communication; verbal, written and interpersonal skills
• Critical thinker, self-starter with great attitude
• Passionate and empathetic; a love of helping others
• Demonstrates superior time management and organizational skills including sensitivity to urgent matters
• Possesses adaptability, resourcefulness, ability to navigate varying request and stress tolerance
• Flexible schedule; some weekends and major holidays
• Zendesk, Salesforce Commerce Cloud, KWI, Microsoft Exchange experience a plus!