FM Helpdesk Coordinator
Johnson ControlsBirmingham, England, United Kingdom
Posted April 16, 2026
Full Time
About the Company
Johnson Controls is a leader in making buildings smart, healthy, and sustainable worldwide.
Job Description
Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships. Manage and respond to FM enquiries across phone, email, and digital channels, and resolve complaints and feedback at first contact or escalate appropriately.
Requirements
- Clear and confident communication skills
- Strong time management and multitasking abilities
- Experience in fast-paced environments and B2B customer service
- A collaborative mindset and solution-oriented approach
Benefits
- Generous Leave
- Holiday Purchase Scheme
- Comprehensive Benefits
- Pension plan
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts
- Career Development
- Free Onsite Parking
- Dress Down Fridays
