Patient Billing Specialist

The Billing Specialist works as part of the administrative team and is responsible for assisting patients with billing inquiries, processing payments, and several other aspects of billing and financial duties within the organization.

Requirements

• Assists patients with billing questions, problems in person or on the phone
• Reconciles LabCorp Bills to ensure proper allocation of funds
• Researches and processes patient refunds and/or credit balances
• Performs payment posting
• Works through Medicaid pending claims
• Evaluates accounts for collections activities
• Processes return mail and notes patient accounts of needed updates
• Responsible for cleaning up and monitoring old billing alerts on accounts
• Works through claim/action errors for coding corrections needed
• Maintains and assists all Patient Assistant Specialist staff with passwords and logins for insurance-related websites
• Ensures confidential information gained through job performance is kept confidential
• Demonstrates good internal and external customer service skills
• Follows the supervisor’s instructions
• Physical attendance is an essential element of the job and necessary to perform the essential functions of the Billing Specialist