Call Center Associate

Call Center Associate job description: Answer incoming calls from customers, take orders, answer inquiries and questions, and provide best-in-class customer service.

Requirements

• High School Diploma / GED required OR equivalent combination of education and experience.
• Minimum of 2 years’ experience in call center/operations in a wholesale environment.
• Ability to provide consistent, quality customer service.
• General knowledge on how to manage profit and loss in order to maximize financial performance.
• Skill in the use of PC-based spreadsheets and word processing programs (MS Word/Excel).
• General knowledge of inventory management principles
• General knowledge of sales and marketing processes and techniques to drive sales.
• General knowledge of the HVACR industry, contractor customer needs and product applications.
• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Ability to develop and use systems for organizing information.
• Skill in following through on commitments.
• Ability to multitask and skill in prioritizing work.
• Ability to develop and implement operational plans.
• Ability to work efficiently and with a sense of urgency.
• Maintains confidentiality of information.
• Ability to establish and continuously improve work procedures and systems.
• Keeps the company’s best interest in mind when considering or addressing issues.
• Demonstrates considerable tact and diplomacy in dealing with others and to maintain relationships.

Benefits

• Health and wellness benefits
• Dental Plan
• Vision Plan
• Income protection
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Financial and retirement benefits
• 401(k) Retirement Savings Plan
• Paid Holidays
• Paid Time Off (PTO)
• Travel Expense Reimbursement