Counter Sales & Service Associate
Johnstone SupplyIllinois, United States
Posted May 4, 2026
44000 - 52000 USD
Full Time
About the Company
Johnstone Supply, part of The Heartland Group, is a leading distributor of HVACR parts and supplies, serving contractors across the United States. The company offers comprehensive sales, customer support, and warehouse operations to ensure timely delivery and inventory management for its clients.
Job Description
Customer Service and Sales Associate to handle multiple customers and requests in a friendly and professional manner, contributing to branch sales, growth, and profitability.
Requirements
- High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience
- Ability to provide consistent, professional customer service
- Ability to multi-task and maintain focus while prioritizing the needs of several customers at once
- Problem-solving skills
- Demonstrated understanding and application of effective sales strategies and techniques
- Skill in building long term customer relationships
- Ability to maintain a positive and friendly demeanor
- General knowledge of HVACR products, concepts and the industry as a whole
- Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages
- Ability to work productively in teams with a wide range of people
- Ability to work independently with minimal direction
- Ability to follow written instructions and documented procedures
Benefits
- Health and wellness benefits
- Dental Plan
- Vision Plan
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- 401(k) Retirement Savings Plan
- Paid Holidays
- Paid Time Off (PTO)
- Travel Expense Reimbursement
