Patient Advocate

The Patient Advocate is responsible for scheduling patient appointments through phone correspondence and directing callers to appropriate departments. The role promotes effective working relations and works effectively as part of a team to facilitate the Clinic’s ability to meet its goals and objectives.

Requirements

• Maintain HIPAA compliance
• Schedule patient appointments based on patient’s need and scheduling policies
• Answers telephone and gives information to callers
• Works closely with providers and staff to maintain needs of the patient
• Promotes effective working relations and work effectively as part of a team
• Maintain daily cash balancing and reporting
• Obtain medical information from patient and enter in electronic record
• Obtain payor source information and verify insurance eligibility
• Complete patient follow-up calls as directed
• Fill out excuse forms per provider request for patients after they are seen
• Assist patients with connecting to other resources
• Assist patients who have difficulties completing paperwork or understanding information

Benefits

• Medical and Prescription Drug Coverage
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dental and Vision Coverage
• Retirement Plan
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Additional Voluntary Benefits
• Nine paid holidays per year