Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)
JourneysTallahassee, Florida, United States • Nashville, Tennessee, United States
Posted May 14, 2026
Full Time
About the Company
Journeys is a leading teen fashion retailer with over 800 stores across the U.S., Puerto Rico, and Canada, offering a curated selection of footwear, apparel, and accessories from top brands such as Converse, Vans, and Adidas. The brand distinguishes itself through immersive in‑store experiences, artist collaborations, and community‑focused initiatives that celebrate self‑expression and inclusivity. With a passionate, customer‑centric culture, Journeys invites employees to join a dynamic team that supports youth culture and drives retail innovation.
Job Description
Deliver exceptional customer service via phone, chat, SMS, and email, utilizing software applications to resolve inquiries. Proactive problem-solver with strong communication skills and ability to remain calm under pressure.
Requirements
- High school diploma or GED
- 1-2 years of customer service or retail experience
- Strong verbal, written, and interpersonal communication skills
- Proficiency in learning and using new software applications
- Excellent problem-solving and conflict resolution skills
Benefits
- 40% off employee discount at all Genesco retail locations and online
- Advancement opportunities within the first 6 months of employment
- Weekly pay
- Dental, Life, Medical, and Vision coverage and insurance
- 401K Contribution program
- Journeys and Genesco Scholarship programs
- Tuition and Student Loan Repayment assistance
- Employee Assistance – Mental Health, Financial Planning, and Legal Advice
