Customer Service Representative

JR286 is seeking a dynamic Customer Service Representative I to join our stellar sales team, providing superior customer service in a consistent and dependable manner, and constantly commit to improve and maximize customer satisfaction.

Requirements

• Answer all incoming customer service calls and emails
• Offer and promote close out/opportunity buy products
• Return messages promptly within 24 hours
• Check, validate, and follow-up on daily order entry
• Complete and validate manual order entry within 24 hours of receipt
• Send order confirmations to customer and/or sales representative within 24 hours of receipt
• Review and manage Daily Open Order Report
• Lead weekly Open Order Report meetings to review action items
• Cancel holds and issue credit holds
• Investigate price discrepancies
• Assist with troubleshooting credit delays, pricing issues, shipment delays, etc.
• Process Return Authorizations Request (acquire appropriate approvals for returns over $500)
• Process Credit Memo Requests with supporting documentation
• Understand our Wells Fargo third party credit factor
• Understand the credit card orders process through the Virtual Merchant System
• Actively participate in Customer Service/Operations Team Meetings
• Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
• Other duties as assigned

Benefits

• Medical
• Dental
• Vision
• 401k match
• Life insurance
• Pet insurance