Manager, Customer Support

Juniper Square is seeking a Manager, Customer Support to lead their support team and provide a best-in-class support experience to customers. The role involves developing people with intention, driving adoption of new ways of working, and building a high-performing team. The ideal candidate has 2+ years of management experience and a demonstrated track record of leading teams through meaningful change.

Requirements

• 2+ years of management experience with a demonstrated track record of leading teams through meaningful change
• Demonstrated leadership experience in a fast-paced, results-driven environment where you’ve prioritized customer relationships and team success
• Able to learn complex software products and customer workflows quickly, serving as knowledge resource on Juniper Square’s products and customers for the team
• Strong desire and motivation to achieve a best-in-class support experience with a positive, 'can do' attitude that translates into an high team engagement
• Previously held a customer-facing role at a B2B or SaaS company that resulted in advancement
• Excellent communicator with strong interpersonal skills
• Genuine enthusiasm for AI tools and their role in the future of support; you've driven adoption before, you lead by example, and you raise the floor of AI fluency across everyone you manage

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company-paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend