Customer Service Manager (m/w/d)
Juskys Gruppe GmbHLower Saxony, Germany • Berlin, Germany
Posted August 7, 2025
Full Time
About the Company
Juskys Gruppe GmbH is a dynamic, owner-operated e-commerce company founded in 2005. With over 150 employees across four German locations, the company specializes in online retail and boasts significant growth, positioning itself as one of Germany's largest online retailers. Known for its high-quality products, smooth operations, and satisfied customers, Juskys Gruppe continues to expand its market presence.
Job Description
As a Customer Service Manager, you will handle customer inquiries via email, support orders and returns, solve problems, gather feedback for improvements, and develop strategies for customer loyalty. Collaboration with marketing, product management, IT, design, and customer care is essential. You'll bring initial customer service experience, excellent communication skills, and a proactive working style.
Requirements
- Initial experience in customer service or similar areas.
- Confident handling of customers via telephone, email, and other communication channels.
- Excellent communication skills and customer-oriented work.
- Team skills as well as an independent and proactive working style.
Benefits
- Flexible working hours and a flexitime account
- Home office possibilities
- Free drinks, snacks, as well as a modern and appealing workplace
- A positive culture of error, and space for your own ideas and potential for improvement
- A open and cooperative working environment
- JobRad
- Edenred City
- employee discounts
- regular team events
- training
