Customer Service Manager (m/w/d)

As a Customer Service Manager, you will handle customer inquiries via email, support orders and returns, solve problems, gather feedback for improvements, and develop strategies for customer loyalty. Collaboration with marketing, product management, IT, design, and customer care is essential. You'll bring initial customer service experience, excellent communication skills, and a proactive working style.

Requirements

• Initial experience in customer service or similar areas.
• Confident handling of customers via telephone, email, and other communication channels.
• Excellent communication skills and customer-oriented work.
• Team skills as well as an independent and proactive working style.

Benefits

• Flexible working hours and a flexitime account
• Home office possibilities
• Free drinks, snacks, as well as a modern and appealing workplace
• A positive culture of error, and space for your own ideas and potential for improvement
• A open and cooperative working environment
• JobRad
• Edenred City
• employee discounts
• regular team events
• training