The job holder will contribute to the development of excellence in the quality of work undertaken with offenders and victims in the National Probation Service (NPS). They will work in partnership with divisional /local managers, practice tutor assessors and operational staff to promote high quality work through delivery of quality assurance and improvement activities.
Requirements
- Deliver quality assurance activities as part of the national effective practice programme, and review the impact of these activities on operational practice
- Deliver practice improvement workshops and briefings to POs and PSOs, and review the impact of these on practice
- Support the re-launch and deployment of Skills for Effective Engagement Development and Supervision (SEEDS)
- Undertake audits of key work, provide analysis and feedback to staff and contribute to local improvement and quality plans
- Work in partnership with local managers, develop audit and improvement activities based on local and divisional need and evidence from audits, inspections and case reviews arising from e.g. serious further offences, domestic homicides, serious case reviews
- Provide support to local managers in delivering improvement activities to staff in informal /formal capability processes
- As agreed with line manager, provide focussed 1:1 support to POs and PSOs involved in formal capability process based on the improvement plans drawn up by line managers
- Work in partnership with local managers to plan and support quality improvement in their cluster/function
- As agreed with local managers, provide coaching and support to groups of staff whose roles are changing
- Play an integral role in the work of divisional performance and quality team in implementing the national performance and quality programme
- Provide guidance and support to SPOs to undertake quality assurance work
- Respond to risk escalation requests raised by Community Rehabilitation Companies, determine risk level and if high risk (endorsed by a manager) decide on how this will be managed
- Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
- Demonstrate and promote pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
- Work within the aims and values of NPS and HMPPS
Benefits
- Annual Leave
- Pension
- Training
- Networks
- Eligibility
- Support
- Paid paternity, adoption and maternity leave
- Free annual sight tests for employees who use computer screens
