Customer Success Manager

Justworks is looking for a Customer Success Manager to develop strong relationships with customers, ensure their long-term success on the Justworks platform, and drive customer satisfaction and revenue growth.

Requirements

• 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
• Experience in healthcare, HR, or insurance industries preferred
• Experience in HR Tech/SaaS is a plus
• Excellent organizational, written, and verbal communication skills
• Strong attention to detail with the ability to manage competing priorities and multi-task
• Demonstrated track record of a passion for Customer Success and driving retention strategies
• Aptitude to be consultative and innovative when problem-solving
• Ability to work as part of a team and be resourceful and adaptable

Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats
• Opportunity to interact with and learn from leaders in the startup community