Jira Administrator
JWay Group, Inc.Pasig, Philippines
Posted December 11, 2025
Full Time
About the Company
JWay Group, Inc. began as a pioneer in supercomputing research and has evolved into a full‑service digital solutions provider headquartered in the Philippines. The company delivers enterprise, web, and mobile development, as well as Salesforce consulting, cybersecurity, and mobile VAPT, while supporting clients through staff augmentation, offshoring, and global recruitment. JWay’s distinctive edge lies in its blend of deep technical expertise—rooted in high‑performance computing—and a flexible, client‑centric delivery model that has enabled partnerships with industry leaders such as Cisco. By combining product development for startups with comprehensive HR services, JWay offers a one‑stop solution for businesses seeking scalable, technology‑driven growth.
Job Description
We are looking for a highly motivated and analytical Jira Administrator that can work in a fast-paced environment.
Requirements
- Providing Level 1 Technical Support for Client's Service Desk
- Triage all requests and assign/endorse to appropriate approvers and next steps
- Queue Management
- Direct support for client employees requests
- Responding to client employee technical support concerns through service desk application.
- Interface with JWay development for any issue and/or task outside the scope of the L1 Technical Support Engineer.
- Support problem identification and resolution.
- Work with other teams and the product owner in ensuring that requests/incidents are coordinated and managed properly.
Benefits
- Work-life Integration
- Work-from-home Job Opportunities
- Flexible Schedules
- Competitive Salary
- Opportunities for learning and career growth