Lead Site Reliability Engineer - SG

Role Overview

We are hiring a Lead Site Reliability Engineer and NOC Lead to own production reliability and operational excellence across the platform. This is a senior role for someone who can lead from the front, responsible for the reliability, availability, observability, and operational maturity of k-ID’s systems, while also leading the Network Operations Center function.

What You Will Do

Own the reliability and operational health of k-ID’s production systems and critical services, lead the NOC function, act as the senior escalation point for major incidents, design and improve monitoring, alerting, and operational tooling, and partner with engineering teams to improve system resilience.

Why It Might Be a Fit

You should be comfortable switching between hands on technical work, operational leadership, incident command, and team development. Experience working in fast moving startup environments is strongly preferred.

Requirements

• 7 or more years of experience in site reliability engineering, infrastructure engineering, platform engineering, or software engineering with significant production ownership
• Strong experience operating production systems in AWS
• Strong hands on experience with Kubernetes, containerized services, and modern infrastructure tooling
• Experience building and improving observability across metrics, logs, tracing, alerting, and service health
• Deep understanding of distributed systems, service failure modes, traffic management, capacity planning, and recovery design
• Experience designing or running incident response programs, on call operations, escalation frameworks, and post incident review processes
• Experience leading or managing NOC, production operations, or support functions in a high availability environment
• Strong experience with infrastructure as code such as Terraform
• Experience improving CI and CD workflows, release safety, rollback practices, and change management
• Ability to write code or automation in one or more languages such as Go, Python, or TypeScript
• Strong written and verbal communication skills, especially in high pressure operational settings

Benefits

• Competitive Salary
• Employee Stock Ownership Plan
• Comprehensive family health coverage
• Provided Mental Health and Wellness support benefit
• Hands on exposure with key clients
• Opportunities for continuous learning
• Direct collaboration with the Founders and the tech leadership team