KAI Partners, Inc. is seeking a Senior Project Manager to lead complex projects related to Accela-based municipal permitting and development systems, supporting city and county initiatives related to planning, housing, permitting modernization, and digital service delivery.
Requirements
- Serve as product owner or senior functional lead for the Accela Civic Platform, including configuration, enhancements, and ongoing optimization.
- Lead Accela system roadmaps, upgrades, and integrations; coordinate closely with City IT, Accela vendors, and implementation partners.
- Oversee Accela based digital permitting tools, online portals, and customer self-service solutions.
- Conduct process mapping and workflow redesign specifically aligned to Accela configurations, workflows, and business rules for permitting and development review processes.
- Lead innovation efforts as they relate to Accela optimization, permitting modernization, and civic technology enablement, including selective evaluation of emerging technologies (e.g., AI, civic tech tools).
- Manage full project lifecycle, including planning, budgeting, execution, and reporting.
- Ensure delivery aligns with public sector governance, compliance, and performance standards.
- Lead system roadmap planning, enhancements, and coordination with IT and vendors.
- Oversee implementation of digital permitting tools, online portals, and customer self-service solutions.
- Drive adoption of low-code/no-code solutions to improve operational efficiency.
- Lead initiatives to improve customer-facing services, including permitting portals, knowledge bases, and digital workflows.
- Support website modernization, accessibility, and content strategy in coordination with communications and IT teams.
- Apply user-centered design (UX) principles to improve permitting and development experiences.
- Develop dashboards, reporting tools, and performance metrics.
- Act as primary liaison between Community Development, IT, Communications, and external vendors.
- Coordinate with city departments, agencies, and leadership to align priorities.
- Facilitate stakeholder workshops and cross-functional collaboration.
- Oversee or mentor project teams, analysts, or technical staff.
- Support onboarding and development of technology-focused roles.
- Manage consultants, vendors, or contract resources as needed.
- Perform other related duties, as assigned.
Benefits
- Comprehensive benefits package
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
