Technical Support Engineer

Kalepa is building AI for the insurance industry and is looking for a Technical Support Engineer to be a critical member of their Support organization. The role involves investigating and resolving technical issues across Kalepa's AI platform for insurance, working directly with large-scale enterprise clients, and collaborating with development teams.

Requirements

• 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing technical role
• Experience at a high-growth tech startup
• Strong communication skills, including writing clear and accurate responses to clients
• Ability to operate in ambiguity and synthesize product behavior, client context, and operational judgment
• Operational discipline and ability to manage own queue and hit response targets consistently
• Metrics-driven and able to combine quantitative and qualitative insights

Benefits

• Competitive salary
• Significant equity options package
• 401(k) plan with employer match
• Excellent benefits (medical, vision, dental, etc.)
• 20 days of PTO a year
• Global team offsites
• Healthy living/gym stipend
• Mobile phone bill stipend
• Continuing education credits