Kalepa is building AI for the insurance industry and is looking for a Technical Support Engineer to be a critical member of their Support organization. The role involves investigating and resolving technical issues across Kalepa's AI platform for insurance, working directly with large-scale enterprise clients, and collaborating with development teams.
Requirements
- 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing technical role
- Experience at a high-growth tech startup
- Strong communication skills, including writing clear and accurate responses to clients
- Ability to operate in ambiguity and synthesize product behavior, client context, and operational judgment
- Operational discipline and ability to manage own queue and hit response targets consistently
- Metrics-driven and able to combine quantitative and qualitative insights
Benefits
- Competitive salary
- Significant equity options package
- 401(k) plan with employer match
- Excellent benefits (medical, vision, dental, etc.)
- 20 days of PTO a year
- Global team offsites
- Healthy living/gym stipend
- Mobile phone bill stipend
- Continuing education credits