Provide assistance to guests visiting Kauffman Stadium to ensure a friendly ballpark experience during Kansas City Royals baseball games.
Requirements
- Proactively greet guests at Kauffman Stadium gate and ticket lines
- Provide assistance, answer questions and communicate security measures
- Monitor concourse activity for opportunities to assist guests
- Proactively communicate long lines at entry gates, ticket offices, concessions stands and restrooms
- Measure service on behalf of the Guest Experience Department
- Provide positive service recovery to guests
- Monitor designated standing room only sections and wheelchair row seating sections
- Monitor designated smoking areas
- Assist with green team initiatives
- Stand for long periods of time during games