Guest Ambassador

Provide assistance to guests visiting Kauffman Stadium to ensure a friendly ballpark experience during Kansas City Royals baseball games.

Requirements

• Proactively greet guests at Kauffman Stadium gate and ticket lines
• Provide assistance, answer questions and communicate security measures
• Monitor concourse activity for opportunities to assist guests
• Proactively communicate long lines at entry gates, ticket offices, concessions stands and restrooms
• Measure service on behalf of the Guest Experience Department
• Provide positive service recovery to guests
• Monitor designated standing room only sections and wheelchair row seating sections
• Monitor designated smoking areas
• Assist with green team initiatives
• Stand for long periods of time during games