As the Technical Implementation Manager - US Government at Kaseware, you will create detailed plans to implement complex systems and solutions, overseeing projects from initial scope assessments to roll out and monitoring. You will work with clients to develop processes and procedures, implement complex systems, and liaise between stakeholders to align projects with business objectives. This is a senior-level position requiring considerable professional experience in implementation or project management, as well as the ability to lead teams and manage multiple groups.
Requirements
- Solution with the client to develop processes and procedures to meet the customer use cases and requirements
- Implement complex systems and solutions in support of organizational objectives
- Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans
- Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation
- Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
- Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
- Collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction
- Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes
- Engage with executive stakeholders and participate in steering committees
- Liaise between technical and non-technical teams to translate operational needs into technical solutions
Benefits
- Competitive salary and bonus program in an entrepreneurial environment
- Excellent health, dental, and vision insurance with generous company contribution
- Flex Spending Accounts
- Unlimited paid vacation
- 12 paid company holidays
- Paid Sick Time
- Paid Parental Leave
- 401k with company matching
- EcoPass provided for Colorado-based employees
