Technical Support (Cybersecurity product)
Kaseya CareersMedellĂn, Antioquia, Colombia
Posted March 17, 2026
Full Time
About the Company
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI.
Job Description
Kaseya is seeking a Technical Support Engineer to join our Global Support Organization, supporting Datto EDR and Antivirus solutions. The ideal candidate combines strong endpoint security knowledge with excellent communication skills and a passion for helping customers succeed.
Requirements
- 5+ years of experience in technical support and cybersecurity support (if combined, at least 2 years of cybersecurity support experience)
- Hands-on experience with endpoint security, EDR, or antivirus platforms
- CompTIA A+ or CompTIA Security+ certifications. (Security+ preferred)
- Excellent written and verbal communication skills
- Ability to manage multiple cases in a fast-paced, global support environment