Technical Support Engineer
Kaseya CareersBengaluru, Karnataka, India
Posted May 20, 2026
Full Time
About the Company
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide.
Job Description
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. We are hiring a Technical Support Engineer ā L1 to enhance our global support team.
Requirements
- Excellent knowledge of major operating systems - Windows, macOS & Linux.
- Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
- Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys.
- Basic Windows Administration, including Active Directory & Group policies.
- Hands-on experience with Patch Management, Application & System performance troubleshooting.
- Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
- Ability to read/write SQL queries.
- Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications.
- Familiar with Windows firewall concepts, including rule configuration.
- Excellent written and verbal communication skills.
Benefits
- Two-way transportation
- Food
- Other benefits