Technical Support Expert - Level 1

Kaseya is hiring a Technical Support Engineer - L1 to enhance its global support team. The ideal candidate has strong customer service experience in the IT market and a passion for problem-solving.

Requirements

• Excellent knowledge of major operating systems - Windows, macOS & Linux
• Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands
• Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys
• Basic Windows Administration, including Active Directory & Group policies
• Hands-on experience with Patch Management, Application & System performance troubleshooting
• Basic system log analysis beyond Event Viewer
• Ability to read/write SQL queries
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications
• Familiar with Windows firewall concepts, including rule configuration