Guest Relations Manager £11 per hour
KBC Associates LtdLondon, England, United Kingdom
Posted September 26, 2018
22000 - 22000 GBP year
Full Time
About the Company
KBC Associates Ltd specializes in professional recruitment services, offering both permanent and temporary staffing solutions. With a proven track record serving large and small companies, KBC provides comprehensive one-to-one services that include thorough client briefs, cultural understanding, long-term planning, relationship-building, and detailed candidate preparation for interviews.
Job Description
As a Guest Relations Manager, your role is to be the main point of contact for VIP & regular guests, ensure hotel departments are fully briefed, and manage and resolve guest issues in a creative and exceptional way.
Requirements
- Excellent command of spoken and written English and a high level of IT proficiency
- A professional appearance and manner
- Previous supervisory experience in a customer service role
- Excellent leadership, interpersonal and communication skills
- Problem solving skills and a true commitment to delivering a high level of customer service
- Flexibility to respond to a variety of different work situations
- Ability to work a variety of shifts, currently a 4 on 4 off shift pattern