Receptionist £19,000 + free zone 1-6 trave lcard
KBC Associates LtdLondon, England, United Kingdom
Posted September 26, 2018
19000 - 19000 GBP year
Full Time
About the Company
KBC Associates Ltd specializes in professional recruitment services, offering both permanent and temporary staffing solutions. With a proven track record serving large and small companies, KBC provides comprehensive one-to-one services that include thorough client briefs, cultural understanding, long-term planning, relationship-building, and detailed candidate preparation for interviews.
Job Description
Receptionist job opening at a hotel in London, UK. The role involves ensuring a professional and efficient welcome to guests, handling check-in and check-out services, and assisting with requests during their stay.
Requirements
- Ensure entire Front Office and surrounding areas are clean and well maintained
- Manage guest experience smoothly and professionally
- Develop knowledge of Front Office System and Reports
- Be aware of up-to-date room rates, packages, discounts, and promotions
- Have knowledge of reservation making and changes
- Understand and follow mail, package, and message handling procedures
- Ensure guests are given appropriate directions to locations and rooms
- Follow communication procedures with housekeeping department
- Deal with guests in a courteous, friendly, and efficient manner
- Ensure all registration details are updated in the computer system
- Follow up on late departures
- Be conversant with cash handling procedures
- Complete currency change for in-house guests
- Check out guests and ensure attachments and details are complete
- Handle guest complaints appropriately
- Promote the selling of high-rated rooms
- Follow fire and safety regulations of the hotel
- Perform other duties as requested by supervisor
Benefits
- Free zone 1-6 travel card
- Uniform and hotel grooming standards