Client Service Director

The Client Service Director is a senior individual contributor role within the Client Service team, responsible for delivering exceptional service experience to a defined group of financial advisors. The role blends relationship management, operational expertise and follow-through, and cross-functional coordination.

Requirements

• 8+ years of experience in client service, operations, or relationship management, preferably within financial services
• 5+ years of experience in a leadership or client-facing strategic role, with cross-functional collaboration
• 3+ years of broker-dealer experience
• Strong understanding of brokerage, advisory, or investment products and services
• Experience supporting or working closely with financial advisors is highly preferred
• Familiarity with CRM systems, workflow tools, and financial platforms is a plus
• Proven ability to handle escalations and/or complex client requests
• Ability to build rapport and trust in a fast-paced, professional environment
• Strong process orientation with an eye towards scalability and efficiency
• A proactive, solution-oriented mindset focused on delivering value to clients
• Problem solving and decision making skills with attention to process and risk

Benefits

• Competitive pay and benefits
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses