Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals.
Requirements
- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
- Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers
- Accountable for growing the business through retention, expansion, and acquisition tactics
- Leads and develops the branch team, ensuring understanding of Key’s products and services, Key’s sales and service process and the competitive landscape
- Responsible for managing, staffing, and scheduling all direct report work schedules within the branch
- Deliver a consistent, disciplined coaching and performance management process
- Provide guidance and direction to branch team to ensure compliance of regulatory, security and internal controls
- Work on Saturdays as directed by management
- Complies with all KeyBank policies and procedures
- Has a general understanding of financial statements and concepts
- Has a demonstrated understanding of consumer credit including loan to value, debt to income and credit reports
- Has a demonstrated ability to leverage Centers of Influence (COIs) to further promote business
- Has a demonstrated experience with influencing business partners
- Has a demonstrated ability to effectively communicate and possess strong public speaking skills
- Has a strong work ethic and high level of integrity
- Has excellent time management skills with ability to lead team through multiple priorities
- Provide guidance and support to their teams
- Building and maintaining strong connections and interactions with clients, partners, and other stakeholders
- Leading, developing, and supporting teammates through recruiting, training, performance management, and creating a positive work environment
- Identifying and pursuing opportunities to grow the bank's sales by researching market trends, developing sales strategies, and implementing initiatives to attract new clients and expand existing relationships
- Implementing strategies and actions to grow the bank's market presence and client base by identifying new markets, developing new products or services, and expanding existing ones
- Collaborating with other businesses or organizations to achieve mutual goals
- Managing the day-to-day activities required to run a bank branch efficiently
- Identifying and assessing potential risks in projects or tasks is crucial, especially when overseeing large sums of money
- Strong leadership skills are essential for motivating and guiding teammates effectively
- The ability to encourage and inspire the team to achieve company goals and improve productivity
- Managing budgets, analyzing performance, and making informed decisions based on financial data
- Tackling unexpected challenges and improving branch operations
- Setting long-term goals and identifying opportunities for growth
Benefits
- 401(k) or 403(b) Plan
- Health Insurance
- Life Insurance
- Disability Insurance
- Paid Time Off
