Product Manager II

Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can’t live without. Achieve strong product-market fit for Helpshift’s platform by leveraging deep customer, market, and technology knowledge.

Requirements

• 5-7 years of experience as product manager in B2B tech space for commercially successful B2B products
• Demonstrated deep knowledge of customer service and help desk processes and methods
• Product management experience with software is a must
• Managed products for BU/company through the $25-$100M ARR phase
• Proven ability to design, develop, and ship B2B SaaS using agile methodologies
• Partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives
• Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking
• Strong ability to prioritize, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesn’t get easily distracted
• Knows where to find and how to use data to inform decision making. Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development